On-Site Management and Staff Training and Re-Training Solutions - Server Workshops
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The Server Academy
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Specialized Waiter Training
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Hospitality Directory
- Management Training
- Staff Training
Free Initial Consultation
Waiter Training
You do not have to be a five star restaurant to provide your customers with five star services. Service is the one thing any restaurant can do that will bring the customer back from a small coffee shop to a huge multi-revenue hospitality facility.
We help your people find ways to manage themselves and your time more effectively, improve your service levels and standards, train your employees to take ownership of themselves and their internal and external guest experience, and help you design a system for your restaurant that works around your strengths.
Some questions to think about:
- Why are some restaurants affected by a slow economy while others are at full capacity?
- Are you losing customers and blaming it on the economy?
- Why are restaurants going out of business while others have waiting list?
- Why it is some restaurants have ok food but they are packed?
- Why it is some restaurants have great food but no customers?
- Does your wait-staff complain about not making good tips?
You may ask yourself what’s the difference and what am I doing differently than the successful places. Well, this is where we come in and help you find the differences and how to organize and create strategies to change your business.
How We Help Your Restaurant
We coach, consult, teach and train you and your associates. The Server Academy offers in-house as well as workshops and seminars held offsite. Areas we focus on:
- Full Restaurant Assessment
- How to effectively manage people
- Why food presentation is important
- How to wait tables
- How to make good tips waiting tables
- Up selling techniques
- Restaurant staff training
- Tools to help to run a good restaurant
- Marketing and Customer Service And more
There are many things you have to keep you eye on everyday in a restaurant. You are only as good as the last plate you serve, table you waited on, table your sat, drink you served, guest you greeted, and the atmosphere of your restaurant. So through training, systems, and leadership you can have a five star business.
The Server Academy now offers off-site server and management training workshops online and in major U.S. cities.Our clients have reported saving up to 50% in operational costs, a decrease in theft and waste by as much as 35%, and an increase in profits by up to 25% after utilizing our services. Marc Hayes works professionally with the most successful Restaurant and Club Owners in the Washington, D.C., Annapolis, and Baltimore Area.
Marc Hayes and The Server Academy have a proven record of success in training staff and management to be more productive, efficient, effective and positive.
To schedule a free on-site consultation call Marc Hayes of The Server Academy at 202-241-6252
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